Tenants (on initial application):

• We will take your details and note your requirements as to preferred area, type of property, number of bedrooms required, price range and urgency of move.
• Check our register of available properties to see if there are any suitable properties to view immediately.
• Actively search for suitable properties and arrange for you to view ones that match your requirements.
• Take a Holding Deposit from you when you apply for a property, which ensures the property will not be shown to anyone else while we undertake references.
• Explain clearly the costs involved and the forms and documents used throughout the process, in plain English.
• Give you a copy of the tenancy agreement and any other legal forms required prior to taking up the tenancy, so you can read them and take legal advice in your own time.

Tenants (after successful application):

• Arrange a convenient time for you to move into your new home.
• Complete a comprehensive Inventory and Schedule of Condition, and make sure you have the opportunity to make any notes or observations on them at the outset of the tenancy.
• Present you with a copy of the landlord's Gas Safety Certificate to prove compliance with safety laws.
• Assist with the smooth hand over of Gas, Electric, Water and Council Tax accounts.